FAQS

For any warranty-related issues or spare parts, please reach out to the store where you originally purchased your window coverings. They’ll be able to help you directly. For full warranty details, refer to the documentation provided at the time of purchase.

You’re in the right place. We’re here to guide you in finding the best window covering solution for your style, space, and budget. Want to speak to someone? Just contact us, and a local The Drape Store®®  expert will be in touch to discuss your needs.

It’s completely free! We recommend visiting your nearest showroom first to explore our wide range of products and book your measure and quote.

Our window coverings are designed with premium materials and expert craftsmanship. To ensure everything functions properly and lasts, professional installation is essential. Our trained staff are experts in measuring and fitting, guaranteeing that your blinds are installed to the highest standard.

Production times depend on the product type, but many are ready within a few weeks. Your local store will confirm the expected timeframe and contact you when everything is ready for installation.

Cleaning methods vary depending on the type of blind or shade. Not all materials can be cleaned the same way. Each product comes with specific care instructions. If you’re unsure, contact your local Drape Store team for guidance.

Yes, many of our products are designed with sustainability in mind. We offer options that are PVC-free, lead-free, made with recycled materials, or recyclable. Our coverings also help improve energy efficiency by reducing heat loss in winter and heat gain in summer — saving you money and reducing your carbon footprint.

Absolutely. All The Drape Store®® products meet Australian child safety regulations. We work closely with industry bodies to ensure our designs minimize any risk from cords or chains. We also offer motorised options for added peace of mind, giving you safe and modern solutions for your home.

Pricing varies depending on several factors including:

• Window dimensions
• Choice of product, material, and colour
• Operating system (manual or motorised)
• Any special design features

Because every home is different, we recommend working with a Drape Store consultant who will tailor the solution to your needs and budget.

Since each window covering is made to suit your home’s specific needs, pricing can vary widely. Factors like size, materials, control options, and design details all impact the cost. That’s why we suggest speaking with a Drape Store consultant who can provide a personalised quote based on your preferences.

Custom-made products can’t be returned or exchanged unless they’re faulty. However, standard, unopened items (that aren’t custom-made) can be returned within 30 days of the delivery date.